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ISO 10015: Quality management (Guidelines for training)
This document gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties.
The quality of a company’s workforce has become the key driver for sustained high-level performance. Due to the greater felt need for an appropriate tool for assuring the quality of training, ISO 10015, was developed, negotiated, and refined by a panel of experts from 22 countries and issued by the ISO secretariat in December 1999. This document gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties.
Which companies does ISO 10015 help?
This document is applicable to all organizations regardless of their type or size. The ISO 10015 standard can be used by all organizations and helps address common concerns about company training programs, including;
Training programs not focused on improving company
PerformanceLine managers not involved in planning the programs
Uncertain criteria for developing trainers and selecting the training approaches
Uncertain criteria for evaluating program effectiveness
ISO 10015 Certification Benefits
ISO 10015 requires compliance with a standard process, one of its benefits is that HRD professionals can perform all aspects of the training design process without being asked by management to exclude any steps. In this way, the standard ensures that managers remain committed to best practices in training.
First, the process oriented concept can be easily understood by companies used to ISO quality management standard.
Second, the pedagogicaloriented standard offers guidance on the appropriate use of training technology and fostering organizational learning Since ISO 10015 emerged as an international standard for ensuring the quality of employee training programs in organizations, discussions of ISO 10015 have done much to promote the need for the standard. So using the ISO10015;
• A separate approval for Organization Training activities
• Reduce costs related to training activities
• Increase effectiveness of training programs
• Make organization empowered to measuring training program effectiveness
• Empower internal training programs & system
Why do we need to ISO10015?
Globalization and the rapid development of technology, organizational conditions and competition in the market has changed. Quality human resources, a key factor for maintaining high performance. It is necessary to invest in human resource development is ongoing. To protect this investment on training and development of human resource management, human resource development processes requires system planning, implementation, evaluation and control.
Training on the job compared to conventional training, more to meet the specific needs of their organization.
ISO 10015 Training cycle
ISO 10015 requires the use of a systematic process consisting of four stages: (1) Define training needs; (2) Design and plan training; (3) Provide for training; and (4) Evaluate training outcomes. ISO 10015 also requires a monitoring mechanism that documents each step of the process to ensure step-by-step compliance with standardized procedures and performance criteria. The monitoring mechanism examines the outcomes of the training programs to determine the effectiveness of the training program. This is an ongoing process and can be viewed as a cycle that encourages continuous improvement.
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